Returns Policy

Sheds and Cabins

You have the right to cancel the contract at any time up to 14 days after you take delivery of the goods.

If you wish to cancel an order, you must contact Tiger immediately. The notification should be in writing preferably via our Returns Form or by email to info@timber-moss.co.uk

If the Order has been delivered you will be liable for the cost of returning the goods to us. The cost of this will be worked out by the delivery post code and vehicle required to do the collection and may also be subject to an administration fee. We may reduce the amount of the reimbursement if any action taken by yourself reduces the value of the goods supplied.

Some of our optional extras such as Eco Bases, EPDM roofing, Solar Lighting and others are delivered to you directly from the manufacturer. Should you wish to cancel and return these after delivery (you have up to 14 days to do so), and they are unused and in their original packaging, please contact the Timber & Moss r customer service team on via mail info@timber-moss.co.uk for return methods and costs.

You have no cancellation rights if your order is for a bespoke, customised, or personalised product.

Order completed
Your order should be checked as soon after it is delivered as possible to ensure all components are present and satisfactory. If any part of the order is missing, damaged, faulty or does not comply with the specifications you must notify us as soon as practicable.

We may require photographic evidence of any complaints, defects, requests to return a product or claims of incorrect or incomplete product delivery, which should be submitted to info@timber-moss.co.uk

Missing or damage items
If you provide evidence that items are missing or damaged, we will replace or repair any necessary parts to complete your agreed initial order.

Incorrect or faulty product
If we send you an incorrect or faulty item you will be offered a replacement, repair or offered a refund and exemption from collection costs. Any item to be returned or replaced must be in the same condition as delivered.

Refunds
Refunds due to amended purchases or cancellation made prior to delivery will be processed by us within 5 working days of the order amendment or cancellation of all or part of the order.

Refunds for orders that have been delivered and are subsequently cancelled, found to be faulty, damaged, or unwanted will made within 5 working days of the day of receiving the items back or the day on which you provide evidence of their return whichever is earliest.

Please allow a further 3-5 working days for your card or finance provider to process the refund back to your account.

We may reduce the amount of the reimbursement if any action taken by yourself reduces the value of the goods supplied.

For more information about your consumer rights please click Citizens Advice